Privacy policy

We Motifs & Blings operates the website www.motifsandblings.in . We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, interact with us, or purchase jewellery and/or clothing from us.

By accessing or using our Services, you agree to this Privacy Policy.

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1. PERSONAL INFORMATION WE COLLECT

When you use our website, we may collect or process the following categories of personal information:

a) Contact Information

• Full name

• Billing address

• Shipping address

• Phone number

• Email address

b) Financial & Payment Information

• Credit or debit card type (we do not store full card numbers)

• Payment method used (UPI, card, net banking, wallet, etc.)

• Payment confirmation details

• Transaction ID and transaction status

• Order value and currency

Important: Payment information is securely processed by third-party payment gateways. Motifs & Blings does not store your complete card or banking details.

c) Account Information

• Username and password (encrypted)

• Account preferences and settings

d) Transaction Information

• Products viewed, added to cart, or purchased (jewellery or clothing)

• Order history

• Returns, exchanges, or cancellations

e) Communication Information

• Messages sent via email, WhatsApp, contact forms, or social media

• Customer support inquiries

f) Device & Usage Information

• IP address

• Browser type

• Device identifiers

• Location data (approximate)

• Website interaction data

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2. SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

• Directly from you when you place an order, create an account, or contact us

• Automatically through our Services, including cookies and similar technologies

• From our service providers, such as payment processors, shipping partners, website hosts, and analytics providers

• From our business partners or third parties, including advertising platforms and marketing partners

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3. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes:

a) To Provide and Manage Our Services

• Process orders and payments

• Arrange shipping and delivery

• Handle returns, exchanges, and refunds

• Maintain your account

b) Customer Support & Communication

• Respond to inquiries

• Send order confirmations and delivery updates

c) Marketing & Advertising

• Send promotional messages (only if you opt in)

• Show relevant advertisements on our website and third-party platforms

• Improve marketing effectiveness

d) Security & Fraud Prevention

• Verify payments

• Detect and prevent fraud, abuse, or illegal activity

e) Business Improvement

• Analyze website usage

• Improve product offerings, user experience, and operations

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4. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information in the following circumstances:

a) Service Providers

We share information with trusted third parties who perform services on our behalf, including:

• Shopify (website hosting and e-commerce platform)

• Payment gateways

• Shipping and logistics providers

• IT, analytics, and customer support services

b) Business & Marketing Partners

We may share limited information for marketing, advertising, and promotional activities, in accordance with applicable laws.

c) Legal & Regulatory Authorities

We may disclose information if required to:

• Comply with legal obligations

• Respond to lawful requests

• Protect our rights, users, or public safety

d) Business Transfers

In case of a merger, sale, or restructuring, personal information may be transferred as part of the business assets.

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5. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies separately.

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6. CHILDREN’S DATA

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will delete it promptly.

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7. SECURITY OF YOUR INFORMATION

We implement appropriate technical and organizational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

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8. RETENTION OF INFORMATION

We retain personal information only for as long as necessary to:

• Fulfill orders

• Meet legal and regulatory obligations

• Resolve disputes

• Enforce agreements

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9. YOUR RIGHTS & CHOICES

Depending on applicable law, you may have the right to:

• Access your personal information

• Correct or update inaccurate information

• Request deletion of your data

• Withdraw consent for marketing communications

You may exercise these rights by contacting us using the details below.

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10. COMPLAINTS

If you have any complaints regarding how we process your personal information, please contact us first. We will make reasonable efforts to resolve your concern.

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11. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to, stored, or processed outside the country you reside in.

If your data is transferred outside India, the European Economic Area (EEA), or the United Kingdom, we rely on recognized transfer mechanisms such as:

• Standard Contractual Clauses approved by the European Commission

• Other lawful safeguards as required by applicable law

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12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements.

The updated policy will be posted on this page with a revised “Last Updated” date.

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13. CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Motifs & Blings

📧 Email: motifsblings@gmail.in

📞 Phone/WhatsApp: 6263630071

📍 India